Privacy Policy

At DigitaLabs, Pure Wellness service, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you subscribe to our service. By subscribing to our service, you consent to the practices described in this policy. Please read this policy carefully to understand how we handle your information.

1. Information We Collect
   • When you use our service, we may collect the following types of information:
   • a. Personal Information: Subscription Data: When you subscribe to our service, we collect your mobile phone number and any other necessary billing details. These details help us process your subscription and maintain accurate records.

Age Verification: To comply with age restrictions, we may collect information to ensure that you are over 18 years of age or have permission from a parent or guardian if you are under 18.

We use the collected information for the following purposes:

• Service Provision and Maintenance: To process your subscription, including automatic renewal unless you choose to unsubscribe. To send you and renewal alerts via SMS.
• Communication: To send you important service-related updates, such as subscription, renewals. To respond to any feedback or inquiries you submit via tech-op@digitalabs.ae 
• Improvement of Services: To analyze how users interact with our service so that we can improve the platform, including the user interface, content offerings, and overall performance.
• Compliance with Legal Obligations: We may use your personal information to comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

   • We may use cookies and similar tracking technologies to enhance your experience on our portal. Cookies are small data files stored on your device that allow us to:
   • Remember your preferences, such as language settings (the portal is in English). Track usage patterns and improve service performance. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use some features of the service.

4. Data Sharing and Disclosure

   • We do not sell or rent your personal information to third parties. However, we may share your information in the following scenarios:
   • Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests from government authorities.
   • Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Retention of Your Information

   • We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. This may include retaining your data to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Children’s Privacy

   • Our service is intended for users who are at least 18 years old or who have obtained parental consent. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal data from a child without consent, we will take steps to delete that information.

7. Data Usage and Charges

Please note that standard data charges may apply when browsing or downloading content from our portal if you are not using a data bundle. It is your responsibility to manage your data usage according to your mobile plan.

8. International Data Transfers

   • We operate globally, and your information may be transferred to and processed in countries outside your own. We ensure that any data transfers comply with applicable privacy laws and that your data is protected by adequate safeguards.

9. Changes to This Privacy Policy

   • We may update this Privacy Policy from time to time to reflect changes in our practices or relevant legal requirements. We will notify you of any significant changes by posting a notice on our portal or sending an SMS alert. Your continued use of the service after such changes constitutes acceptance of the revised policy.

10. Contact Us

    • If you have any questions, concerns, or feedback regarding this Privacy Policy or our data handling practices, please contact us at tech-op@digitalabs.ae .
    • By using our service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.